Refund policy
Use the same storefront that handled the charge.
The Nokie desktop app is free. If you purchase an optional premium service, cancellation and refund requests follow the policy of the App Store or billing provider shown at checkout.
The policy
- For an App Store purchase, use Apple’s subscription and purchase-support controls.
- For a web purchase, use the customer portal linked from your receipt or Nokie Account.
- For help locating the correct route, email support@nokie.app from the address used for the account.
- Include an order number if available. Never send a password or full access token by email.
What to expect
- We target a response within one business day during the founder beta.
- Eligibility and processing time are determined by the applicable storefront, billing provider, and local law.
- This voluntary policy does not limit refund or cancellation rights that apply under local law.
- Technical support remains available before you decide whether a refund is necessary.
The applicable storefront or billing provider processes premium purchases, cancellations, and refunds. Nokie support can help locate the correct route.