Incident reports
Report a service problem
Email support@nokie.app with the affected surface, time, region, device, and observed error. Do not include dictated text or credentials.
Service status
What depends on a service—and what does not.
This page defines Nokie’s operational surfaces. It does not pretend that an unmonitored component is healthy or publish invented uptime.
Operational scope
| Desktop dictation | Local surface. Core transcription and text insertion are designed to run on the device and are not represented as a hosted cloud service. |
|---|---|
| Website and downloads | Public web surface. Availability depends on website delivery and the published release host. |
| Account and billing | Provider surface. Availability may depend on the configured customer portal, storefront, or billing provider. |
| Premium cloud services | Not yet declared operational. Named components, health reporting, and incident ownership will be published before public release. |
| Mobile app | Not yet released. App Store availability will be reported only after the storefront release is live. |
Security reports
Use the security route
Potential vulnerabilities should be reported to security@nokie.app, not posted as a public incident.